- Michael K. Winthrop, President and CEO of The Bellevue Hospital, and Dean Miller, President of The Bellevue Hospital Board of Trustees, show the “High Five” of Outstanding Patient Experience Awards.
The Bellevue Hospital Receives Outstanding Patient Experience Award from HealthGrades for the 5th Consecutive Year
For the fifth consecutive year The Bellevue Hospital (TBH) has been recognized for its superior patient experience outcomes and has received the 2012 HealthGrades Outstanding Patient Experience Award™. And this puts TBH in a very elite group. TBH is the only hospital from Ohio and one of only 21 hospitals to be in the Top 5% in the U.S. five years in a row.
“What an amazing accomplishment The Bellevue Hospital Family has been able to achieve – TBH and only 20 other hospitals across the country achieving the Top 5% recognition for positive patient experience.” said Michael K. Winthrop, President and CEO of TBH.
“Hospital are increasingly focusing on improving patients’ hospital experience so it is even more remarkable that TBH has been able to retain the Top 5% distinction,” continued Winthrop. “This tells me that, despite the many challenges me face in healthcare today, those associated with TBH – employees, volunteers, medical staff and trustees – all strive to assure the area residents they will have a positive patient experience should they have the need to utilize our facility.”
HealthGrades analyzed patient satisfaction data for 3,837 hospitals in the country using HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS). This data covered patients discharged between April 2010 and March 2011.
The Bellevue Hospital was the only recipient of the HealthGrades Outstanding Patient Experience Award in the four county area (Huron, Erie, Sandusky, Seneca).
“Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend hospitals such as TBH for setting the standard for outstanding patient experience,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality programs and author of the study.